There is a cable tie secured to the bungy cord for transport purposed. During Step 4 of the assembly process, you need to Carefully cut the cable tie to release the bungee cord (taking care not to cut the bungee cord itself). Failure to remove this cable tie will result in a noisy scraping sound when you pull on the bungee cord. Skip to 5 mins exactly in the video below to see exactly where the cable tie is that needs to be removed:
If you have removed the cable tie shown above and are still unable to resolve the issue that you're having with your Rokai please use the helpdesk form or send an email to firstname.lastname@example.org to contact us.
Please include the following information when contacting us:
- Proof of purchase
- Serial number
- Best contact number to reach you on
- As much information as possible about the issue
Our support team will be in touch to resolve the problem for you.
Please note that our offices are open Mon - Fri 09:30 - 18:00.