Your Onyx bike should be smooth and quiet when in use. If it is making an unexpected sound when it is being used please contact our support team either by using the form in this helpdesk or by emailing us via firstname.lastname@example.org. Please include the following information:
- Proof of purchase
- Serial number
- Best contact number to reach you on
- As much information as possible about the issue
Our support team will be in touch to resolve the problem for you.
Please note that our offices are open Mon - Fri 09:30 - 18:00.