Your Satori exercise bike should be smooth and quiet when in use. If it is making a knocking noise when it is being used this is more often than caused by one of the pedals. In the first instance remove and then re-attach both the left and the right pedals and test the bike again.
If this doesn't resolve the issue please contact our support team either by using the form in this helpdesk or by emailing us via firstname.lastname@example.org. Please include the following information:
- Proof of purchase
- Serial number
- Best contact number to reach you on
- As much information as possible about the issue such as where the noise appears to be coming from
Our support team will then be in touch to resolve the problem for you.
Please note that our offices are open Mon - Fri 09:30 - 18:00.