To prevent it from coming off during exercise the thread on the left pedal is the reverse of the right and it needs to be tightened by turning anti-clockwise rather than the usual clockwise.
Please screw in the left pedal anti-clockwise and you'll find it will go in without too much trouble.
In cases where during assembly the left pedal, after much trouble and sweat usually, is attached by tightening it clockwise this normally damages the thread in the process and more often than not, the pedal will fall off a short time later.
While this is not covered under warranty (it's not a manufacturing defect) we do offer to supply the parts you need free of charge as a courtesy.
If you do need to contact us please include the following information in your message:
- Your name and address
- Proof of purchase
- Serial number (this is located on the rear stabiliser of the elliptical)
- Your preferred method of communication and any relevant contact numbers