There are a few reasons why you may get an E-01 error message. Please try the following:
1. Check all cables running from the console to the base of the machine and visually inspect them to see if they are in good condition. If you see any damage to the wires unplug the treadmill from the mains and do not use it until the wires are repaired. In this event please contact us for assistance.
2. Make sure that the treadmill is properly lubricated. Excessive friction can cause the E-01 message to be displayed. For a good, guide on how to lubricate and maintain your treadmill please take a look at the video below:
If after checking the above you find that everything is as it should be but you are still getting the E-01 message please contact us using the helpdesk form or by emailing us at firstname.lastname@example.org
Please note our offices are open Mon-Fri 09:30 - 18:00